CSR

      C.U.S.T.O.M.E.R   S.E.R.V.I.C.E...

• ....wants to delight customers, above and beyond the call of duty
• < bole layan customer selagi tak melampau la. Kdg2 client ni klau bg betis, nak peha. Skali skala bole. If too much, sekian la >

• ....has intimate knowledge of the customers needs
• < knowledge ni mmg kna ade since training day la. if nk tau sumthing, mmg kna byk blaja. experience is one of d way to intimate knowledge of the customer needs. So, gud communication sgt2 perlu >
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• ....has empathy for the customers situation
• < Item no.3 ni lbih kurg mcm item no.1 la kot. nak jadi sympathy ni lg senang drp empathy. Bkn dlm field customer service je kite kna ade sikap empathy, dlm social life kite pon supposedly ad perasaan empathy. Tp memandangkan company ni bkn ak pnye, so ak jage hati client ikot kemampuan hati ak la. =) >
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• ....is able to communicate clearly, both written and in speech
• < scope keje ak skang ni involved staff dlm office, client n driver. So, ak tk bole la nk formal sgt bile becakap ngn dorang.kang kate skemau plak. =p memadai la klau dorg phm ape yg ak smpaikan. >
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• ....talks in a way the customer can understand
• < bahasa 1 malaysia la ak kna gune. takkan ak nk cakap tamil plak ngn client melayu. kang jd mcm ayam ngn itik >
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• ....has a "thick skin" and is able to handle complaints, even when handling unpleasant customer
• < ha.bab2 ni, ak tetap kna rujuk org yg lg pakar bile ade masalah. bile ade dlm situasi ni, ak byk tukar2 pendapat ngn collegue ak la utk solvekan problem. >
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• ....works accurate and with eye for detail
• < manusia tak sempurna. if cube jd perfectionist pon, mesti ade yg silap. tp klau do twice d same mistake, tu bkn tak sempurna tp sengal. >
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• ....handles in the best interest of both customer and company
• < sepanjang ak keje kat company ni, ak rase ak da bagi d best of my effort sbb ak manusia yg passionate dgn benda yg ak suke buat. >
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• .....is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
• < suggest improvements? haha.silap haribln, bos ak ckp "u ade share ke dgn company ni?" hahaha.item ni tak sesuai kot sbb bos tak pnh ade buat meeting ngn kuli cam ak neh. paleng cikai pon dia akan email je ape yg tk kna. kan zaman da canggih? =p >
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• ....has a pleasant, friendly style
• < mmg dh sgt2 friendly ngn client. tp tgk umo jgk la, klau client tu dh pangkat bpk kite tkleh la nk frenly sgt, kang jd laen.btw, jgn igt FB je bleh carik kwn.ha,jd CSR pon bleh build up connection utk collect rmai kawan taw! >

• .....is willing to build a long-term relationship with the customer 
• < semestinye la! even ak dah quit job jd CSR ni pon, ak tetap akan keep in touch! kot la client kite tu ade ade company besa, dia approach kite keje ngn dia plak. betta offer? who knows? =) >

p/s : My job is my passion.